Dear Customer:

As the manager of Westfalia Separator Southeast Asia, I want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far.

We appreciate your business and want to make sure we meet your expectations. Attached, you will find a coupon good for ...... We hope that you will accept this as a token of our good will.

We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.

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In your most recent customer service experience, how did you contact the representative?  In Person  By Telephone  Internet  Through a Dealer/Retailer/Broker  Other
About how long did you have to wait before speaking to a representative?    I was taken care of immediately  Within 3 minutes  3-5 minutes  5-10 minutes  More than 10 minutes
Did our representative... (Select all that apply)    Quickly identify the problem  Appear knowledgeable and competent  Help you understand the cause and the solution to the problem  Handle issues with courtesy and professionalism
About how long did it take to get this problem resolved?    Immediate Resolution  Less than a day  Between 2 and 3 days  Between 3 and 5 days  More than a week  The problem is still not resolved
How many times did you have to contact customer service before the problem was corrected?    Once  Twice  Three Times  More than Three times
Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied Overall, how satisfied are you with the customer service experience?           If you were less than totally satisfied, what could have been done to serve you better?
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